Home Chargers · Support
Home charger help
Questions, guides and downloads for Spark residential Level 2 chargers.
FAQ
Home charger questions
How fast will my EV charge at home? Charging basics
Spark home chargers deliver up to 80A / 19.2 kW - typically adding 30-70 km of range per hour depending on your vehicle's onboard charger.
How long does it take to charge my vehicle? Charging basics
Charging an EV can take anywhere from 30 minutes to over 12 hours, depending on the vehicle and the type of charger. A typical EV using AC charging (Level 2) takes around 8 hours from empty, or between 40-90 minutes on a DC fast charger (Level 3).
Which EVs are Spark chargers compatible with? Charging basics
Spark AC chargers use the universal North American connector and work with every EV on the road, including Tesla vehicles with an adapter. Our chargers are designed to work with all car models.
Do I need an electrician to install it? Installation
Hardwired installs should be completed by a licensed electrician - mounting and connecting the charger typically takes an electrician under an hour, and total time depends on your panel and the wiring run. Plug-in models can be mounted and used with a suitable 240V outlet. See our installation guide or contact us to find an installer.
Can I control charging from my phone? App & connectivity
Yes. The free Spark App lets you schedule off-peak charging, track energy use and control your charger over WiFi. Learn more on the Spark App page.
Is there a warranty? What does it cover? Warranty & support
We offer a 5-year warranty on residential products, covering proper use and installation. This warranty does not cover misuse or unauthorized modifications. Hardware carries UL, CSA and FCC/IC certifications.
What do the LED colors on my charger mean? Warranty & support
The LED status indicator shows charging state, connectivity and fault conditions. See the LED status indicator guide for what every color and pattern means.
Get in touch
Still need a hand?
Tell us about your site. Our commercial team will come back with a plan, a quote, and any rebates you qualify for.
Contact us directly
- Phone: +1 (778) 217-1423
- Email: info@soneilspark.com
- Location: Toronto, ONCA
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