Help and Support

Charging an EV can take anywhere from 30 minutes to over 12 hours, depending on the vehicle and the type of charger. A typical EV using AC charging (Level 2) takes around 8 hours from empty, or between 40-90 minutes on a DC fast charger (Level 3).

The main differences are charging speed, power output, and where they are typically used:

• Level 1: uses a standard 120V household outlet - the slowest rate, adding 5-8 km of range per hour. Ideal for overnight charging with low daily mileage.
• Level 2 (AC charging): operates on 240V and adds around 25-50 km of range per hour. The most common option for home and public charging.
• Level 3 (DC fast charging): the fastest option, adding 100-130 km of range in about 20 minutes. Found at commercial stations, highways and charging hubs.

Spark AC chargers use the universal North American connector and work with every EV on the road, including Tesla vehicles with an adapter. Our chargers are designed to work with all car models.

Spark home chargers deliver up to 80A / 19.2 kW - typically adding 30-70 km of range per hour depending on your vehicle's onboard charger.

Hardwired installs should be completed by a licensed electrician - mounting and connecting the charger typically takes an electrician under an hour, and total time depends on your panel and the wiring run. Plug-in models can be mounted and used with a suitable 240V outlet. See our installation guide or contact us to find an installer.

Yes. The free Spark App lets you schedule off-peak charging, track energy use and control your charger over WiFi.

We offer a 5-year warranty on residential products and a 2-year warranty on commercial products, covering proper use and installation. This warranty does not cover misuse or unauthorized modifications. Hardware carries UL, CSA and FCC/IC certifications.

Soneil Spark products are made in Canada, with craftsmanship and support close to home - and they're available across North America.

Yes - AC commercial chargers (Level 2), DC fast charging (Level 3), the Mobile Charging Trailer and the Spark management platform. Visit For Business or tell us about your project.