Frequently Asked Questions

How long does it take to charge my vehicle?

Charging an EV can take anywhere from 30 minutes, to over 12 hours, depending on the vehicle and the type of charger. A typical EV using a Level 2 charger takes around 8 hours to charge from empty, or between 40-90 minutes on a DC fast charger.

What is your Warranty Policy? What does it cover?

We offer a 5-year warranty on residential products and a 2-year warranty on commercial products, covering proper use and installation. This warranty does not cover misuse or unauthorized modifications.

Is it easy to install an EV charger?

A professional can complete the installation in under 10 minutes. For safety reasons, we advise against DIY installation.

Is your charger compatible with all car brands, or is it limited to specific ones?

Yes, our chargers are designed to work with all car models.

Where is Soneil Spark's manufacturing facility located?

Soneil Spark's manufacturing facility is based in Toronto, Canada. We take pride in the fact that all our products are made in Canada, ensuring high-quality craftsmanship and supporting local industries.

What are the differences between Level 1, Level 2, and Level 3 EV chargers, and how long does it take to charge with each?

The main differences between Level 1, 2, and 3 EV chargers are charging speed, power output, and where they are typically used:
• Level 1 Charger: Uses a standard 120V household outlet and provides the slowest charging rate, usually adding 3-5 miles or 5-8KM of range per hour. It’s ideal for overnight charging or for drivers with low daily mileage.
• Level 2 Charger: Operates on a 240V outlet (similar to an electric dryer) and offers a faster charging rate, adding around 15-30 miles or 25-50KM of range per hour. This is the most common option for home and public charging stations.
• Level 3 Charger (DC Fast Charger): Provides the fastest charging and can add 60-80 miles or 100-130KM of range in just 20 minutes. These chargers are typically found at commercial charging stations along highways or in public charging hubs.
Choosing the right charger depends on your driving habits, charging needs, and whether you want a quicker charge or are comfortable with slower overnight charging.